Sweetest Job Ever

Our work culture strives to produce exceptional results while providing an enriching environment.  We embrace innovation and team-collaboration. It’s always exciting here! We’re fast-paced and solutions-focused. We are entrepreneurial.  Every day, we challenge the impossible.  And well… what can beat the smell of freshly baked sugar cookies?  Working at SROriginals, you literally have the sweetest job in the world! As a growing company we are continuously seeking talented and skilled team members to join us.  We encourage you to view our current career opportunities. Together, let’s create the world’s most enjoyable desserts. And share happiness!

We care about our team members and strive to offer an exceptional work environment. Features include -

• On-Site Healthcare and Urgent Care Clinic
• On-Site Fitness and Wellness Center
• Outdoor Recreational Area
• Competitive Salaries and Wages
• Full Benefits: 401k with Match, Medical & Dental, etc.
• And lots of Desserts

Open Positions

Denver, CO

Senior Customer Service Coordinator


  • Work directly with both accounts (B2B) and shoppers (B2C) by telephone, electronically or face to face.

  • Respond promptly to customer inquiries.

  • Enter all purchase orders for finish products to be shipped and schedule freight shipments to meet customer order requirements.

  • Work closely with Planning and Operations teams to ensure finished goods availability to fill purchase orders.

  • Monitor inventory levels and investigate any discrepancies.

  • Track all products being shipped and immediately contact the sales team member and customer if there are any shortages or delays in deliveries.

  • Obtain and evaluate all relevant information to handle inquiries and complaints and resolve those customer complaints.

  • Direct requests and unresolved issues to the designated resource.

  • Maintain records of customer interactions, transactions and any corrective action taken.

  • Effectively interface with various levels of management, customers and colleagues.

  • Data entry into various platforms including EDI, web portals, and software.

  • Demonstrate a strong attention to detail in daily transactions.

  • Monitor, respond, and manage shopper/customer inquiries by telephone, email, social media (Facebook, Twitter, Instagram), or in person.

  • Organize resources and multiple activities to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner.

  • Shows integrity, tenacity, resilience, and adaptability in complex situations and often changing the environment.

  • Understands the management of Quality Systems and is familiar with SQF, HACCP, and GMP practices which help ensure the safety within the workplace and the production of a safe and quality product(s).

  • Other duties as assigned.


  • 3-5 years’ experience in Customer Service with a CPG Company

  • Logistics experience is a plus!

  • Great communication skills

  • Familiar with customer service terms PO, LTL, FTL, order block, fill rate, order exceptions, shortages, etc…

  • Flexible work hours, starting as early as 6:00 am to handle East coast orders

  • Minimum of four years’ experience in customer service.

  • Must display a positive, can-do attitude.

  • Needs to be self-motivated with the ability to work with minimal general supervision.

  • Must be highly organized and demonstrate solid follow up skills.

  • Experience with customer relationship management systems, a plus.

  • Knowledge of Microsoft Word, Excel, PowerPoint and Outlook are required.

  • Advanced reading, writing, and math skills are required.

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Accounting Manager


  • Supervises the Accounts Payable and Account Receiving (AP & AR) teams to ensure all financial reporting deadlines are met
  • Advises staff regarding the handling of non-routine reporting transactions
  • Provides training and coaching to staff including annual performance reviews
  • Handle personnel issues relating to staff conflicts, absenteeism, performance issues, etc.
  • Obtains and maintains a thorough understanding of the financial reporting and general ledger structure
  • Supports budget and forecasting activities
  • Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy
  • Assists in the development, documentation and implementation of systems and procedures
  • Responds to inquiries from the Controller and Assistant Controller regarding financial results, special reporting requests, etc.
  • Manage and reconcile balance sheet accounts.
  • Works with the Controller to ensure a clean and timely monthly, quarterly and year end close and audit
  • Manager, reconcile, and submit Sales/Use Tax and GST.
  • Supports Controller with special projects and workflow process improvement
  • Understands the management of Quality Systems and is familiar with SQF, HACCP, and GMP practices which help ensure the safety within the workplace and the production of a safe and quality product(s)
  • Other duties as assigned.

Responsible for supervising the operation of the Accounts Payable and Accounts Receiving departments. Directly handles more complex and confidential accounting projects. This position is also responsible for understanding related Quality Management Systems including SQF, HACCP, and GMP to ensure safety and quality of employees and products.


  • Advanced level of computer skills is required with accounting software, Paycor, and Microsoft Excel experience.
  • 6 - 8 years of accounting experience
  • 2 years of supervisory experience.
  • Bachelor's degree in accounting; or a degree in a related field such as business administration, finance, or public administration required.
  • While performing the duties of this job, the employee is expected to stand for extended periods.
  • Use hands and fingers to handle objects, tools or controls; reach with hands and arms.
  • Must be able to stoop, kneel or bend.


  • Experience with MRP/ERP systems and system interfaces preferred


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Sanitation Supervisor




  • Lead and supervise sanitation workers.

  • Help implement and follow Sanitation Standard Operating Procedures (SSOPs).

  • Help implement and follow assignments in accordance with established GMP (Good Manufacturing Practices) policies and procedures.
  • Lead and perform scheduled tasks on the Master Sanitation Schedule.

  • Able to learn how to correctly clean and assemble plant machinery as well as teach Sanitation Workers.
  • Complete daily sanitation logs and all paperwork as necessary.
  • Perform ongoing training sessions for all sanitation workers.
  • Solve problems with supplies or equipment used for sanitation purposes and determines if other supplies or equipment may be better for particular tasks.
  • Manage chemical and consumable inventory levels throughout the plant on a daily basis.
  • Supervise and participate in weekly deep-cleaning operations to ensure plant is thoroughly cleaned and sanitized.
  • Work with Sanitation Manager on disciplinary actions for sanitation workers as appropriate.
  • Collect Trash and disposes of trash properly.
  • Ensure that all equipment, pans, racks, molds, utensils, etc.  are cleaned and sanitized  consistent with Steven Roberts Original Desserts high quality standards and that sanitation workers.
  • Ensure that facilities are maintained and all duties are performed in compliance with all applicable food safety standards and good manufacturing practices.
  • Perform all work assigned to position is in accordance with specifications, instructions and requirements.
  • Ability to problem solve and self-motivated to work in a fast paced environment.
  • Ability to work in a team environment.
  • Demonstrates good verbal and written communication skills.
  • Maintains good housekeeping and clean work areas in assigned space.

  • Follows sanitation dress code standards and maintains good personal hygiene.
  • Able to stay focused in a loud working environment.
  • Communicates daily with all Sanitation employees regarding production planning and issues.
  • Assumes some responsibilities of the Sanitation Manager in his/her absence.
  • Possess authority and/or has influence to make recommendations for hiring, terminating and/or counsel, coach and/or discipline employees within the workgroup.
  • Displays appropriate work ethics in the workplace and group settings which provides a positive influence on the production floor. 
  • Understands the management of Quality Systems and is familiar with SQF, HACCP, and GMP practices which help ensure the safety within the workplace and the production of a safe and quality product(s).

  • Other duties as assigned.


  • Must have reliable transportation

  • Must have a flexible schedule including working overtime and weekends if necessary.

  • High school diploma or equivalent.

  • Must be able to read and write in English and Spanish.

  • General knowledge of FDA, GMP, HACCP, Sanitation, Quality and Safety programs preferred.

  • 3 years of related Sanitation Experience in a food manufacturing environment including one year in a supervisor capacity or equivalent combination of experience and training.

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Safety Supervisor


The Safety Supervisor is responsible for Environmental, Safety, Health, Security and regulatory compliance of 1300+ associates and temps/contractors in the Tower Road Bakery. The Safety Supervisor acts as a resource to all areas of the facility and will ensure compliance with all local, state and federal laws.


  • Leads programs for safety, health and environmental issues for Tower Road’s 1300+ employees during their assigned shift.
  • Standardize safety processes, safety policies, and reports
  • Conduct employee training in safety and health
  • Handles first responder situations for worker's compensation issues and completes accident, injury and near misses investigations.
  • Reviews changes to safety laws and safety requirements in order to recommend appropriate actions to ensure company compliance.
  • Reviews and research new safety developments including new technology that would improve operations and reduce losses. Makes appropriate recommendations to management.
  • Other duties as assigned.


  • 5+ years of environmental/safety/health/security experience
  • Bachelor of Science in Safety, Occupational Health, or related experience
  • Knowledge of OSHA and Environmental regulations
  • Effective written and verbal communication skills
  • Computer literacy including specialized databases and programs used to manage safety and security at all sites
  • Strong working knowledge managing multiple spreadsheets and word processing documents such as MS Office is required.
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Pembroke, NC

No Positions Available at this Time.





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