Sweetest Job Ever

Our work culture strives to produce exceptional results while providing an enriching environment.  We embrace innovation and team-collaboration. It’s always exciting here! We’re fast-paced and solutions-focused. We are entrepreneurial.  Every day, we challenge the impossible.  And well… what can beat the smell of freshly baked sugar cookies?  Working at SROriginals, you literally have the sweetest job in the world! As a growing company we are continuously seeking talented and skilled team members to join us.  We encourage you to view our current career opportunities. Together, let’s create the world’s most enjoyable desserts. And share happiness!

We care about our team members and strive to offer an exceptional work environment. Features include -

• On-Site Healthcare and Urgent Care Clinic
• On-Site Fitness and Wellness Center
• Outdoor Recreational Area
• Competitive Salaries and Wages
• Full Benefits: 401k with Match, Medical & Dental, etc.
• And lots of Desserts

Open Positions

Denver, CO

Senior Customer Service Coordinator


  • Work directly with both accounts (B2B) and shoppers (B2C) by telephone, electronically or face to face.

  • Respond promptly to customer inquiries.

  • Enter all purchase orders for finish products to be shipped and schedule freight shipments to meet customer order requirements.

  • Work closely with Planning and Operations teams to ensure finished goods availability to fill purchase orders.

  • Monitor inventory levels and investigate any discrepancies.

  • Track all products being shipped and immediately contact the sales team member and customer if there are any shortages or delays in deliveries.

  • Obtain and evaluate all relevant information to handle inquiries and complaints and resolve those customer complaints.

  • Direct requests and unresolved issues to the designated resource.

  • Maintain records of customer interactions, transactions and any corrective action taken.

  • Effectively interface with various levels of management, customers and colleagues.

  • Data entry into various platforms including EDI, web portals, and software.

  • Demonstrate a strong attention to detail in daily transactions.

  • Monitor, respond, and manage shopper/customer inquiries by telephone, email, social media (Facebook, Twitter, Instagram), or in person.

  • Organize resources and multiple activities to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner.

  • Shows integrity, tenacity, resilience, and adaptability in complex situations and often changing the environment.

  • Understands the management of Quality Systems and is familiar with SQF, HACCP, and GMP practices which help ensure the safety within the workplace and the production of a safe and quality product(s).

  • Other duties as assigned.


  • Minimum of four years’ experience in customer service.
  • Must display a positive, can-do attitude.
  • Needs to be self-motivated with the ability to work with minimal general supervision.
  • Must be highly organized and demonstrate solid follow up skills.
  • Experience with customer relationship management systems, a plus.
  • Knowledge of Microsoft Word, Excel, PowerPoint and Outlook are required.
  • Advanced reading, writing, and math skills are required.
  • 3-5 years’ experience in Customer Service with a CPG Company
  • Logistics experience is a plus
  • Great communication skills
  • Familiar with customer service terms PO, LTL, FTL, order block, fill rate, order exceptions, shortages etc…
  • Flexible work hours, starting as early as 6:00 am to handle East coast orders
Apply for this position
Packaging Engineer


  • Develop new packaging designs and offer improvements on existing designs for cost reduction, performance enhancements, innovations, etc. This includes primary, secondary and shipping packaging
  • Work with vendors as well as internal team on the design to make sure packaging fits with the company's marketing and branding
  • Work with suppliers to create and produce high quality packaging prototypes that will be efficient and cost effective
  • Complete packaging test fit and ship tests
  • Establish/maintain packaging vendors relationships
  • Support company/customer sustainability initiatives
  • Develop/Maintain comprehensive packaging library with all sample and active products
  • Review obsolescence/slow moving inventory for repurpose opportunities
  • Participate in production pilot/trials to make sure packaging is functioning well in production
  • Ensure packaging complies with customer materials inclusion/exclusion requirements
  • Ensure compliance of all legal requirements (i.e. post-consumer declarations, labeling, and safe packaging of materials
  • Support Innovation & Development Chef’s new packaging requirements and expedite delivery to ensure tight delivery timelines and enhancing our speed to market
  • Work with Supply Chain to obtain initial quotations for new packaging
  • Complete prequalification of potential new suppliers and obtain needed documentation
  • Ensure packaging is properly procured and in place for all test/pilot runs
  • Prototyping of new packaging, molds, carriers, etc using Makerbot or other 3d printer
  • Creation of label templates or artwork
  • Must be able to work with tight timelines and meet target dates
  • Understands the management of Quality Systems and is familiar with SQF, HACCP, and GMP practices which help ensure the safety within the workplace and the production of a safe and quality product(s)
  • Performs assignments in accordance with established GMPs (Good Manufacturing Practices) policies and procedures
  • Will perform other duties as required by supervisor


  • Must have reliable transportation
  • Must have a flexible schedule
  • Must be willing to work overtime
  • Must be able to read and write in English
  • Must have superior verbal and written communication skills
  • Must be able to use Microsoft Office; with advanced skills in Excel, Adobe Illustrator, Makerbot or other 3d printer software.
  • Related educational degree preferred
  • One to four years of related experience, preferably in a manufacturing/food environment and must comprehend the production and inventory control systems used by SROriginals



Bakery experience preferred but not required

Apply for this position
Sanitation Supervisor




  • Lead and supervise sanitation workers.

  • Help implement and follow Sanitation Standard Operating Procedures (SSOPs).

  • Help implement and follow assignments in accordance with established GMP (Good Manufacturing Practices) policies and procedures.
  • Lead and perform scheduled tasks on the Master Sanitation Schedule.

  • Able to learn how to correctly clean and assemble plant machinery as well as teach Sanitation Workers.
  • Complete daily sanitation logs and all paperwork as necessary.
  • Perform ongoing training sessions for all sanitation workers.
  • Solve problems with supplies or equipment used for sanitation purposes and determines if other supplies or equipment may be better for particular tasks.
  • Manage chemical and consumable inventory levels throughout the plant on a daily basis.
  • Supervise and participate in weekly deep-cleaning operations to ensure plant is thoroughly cleaned and sanitized.
  • Work with Sanitation Manager on disciplinary actions for sanitation workers as appropriate.
  • Collect Trash and disposes of trash properly.
  • Ensure that all equipment, pans, racks, molds, utensils, etc.  are cleaned and sanitized  consistent with Steven Roberts Original Desserts high quality standards and that sanitation workers.
  • Ensure that facilities are maintained and all duties are performed in compliance with all applicable food safety standards and good manufacturing practices.
  • Perform all work assigned to position is in accordance with specifications, instructions and requirements.
  • Ability to problem solve and self-motivated to work in a fast paced environment.
  • Ability to work in a team environment.
  • Demonstrates good verbal and written communication skills.
  • Maintains good housekeeping and clean work areas in assigned space.

  • Follows sanitation dress code standards and maintains good personal hygiene.
  • Able to stay focused in a loud working environment.
  • Communicates daily with all Sanitation employees regarding production planning and issues.
  • Assumes some responsibilities of the Sanitation Manager in his/her absence.
  • Possess authority and/or has influence to make recommendations for hiring, terminating and/or counsel, coach and/or discipline employees within the workgroup.
  • Displays appropriate work ethics in the workplace and group settings which provides a positive influence on the production floor. 
  • Understands the management of Quality Systems and is familiar with SQF, HACCP, and GMP practices which help ensure the safety within the workplace and the production of a safe and quality product(s).

  • Other duties as assigned.


  • Must have reliable transportation

  • Must have a flexible schedule including working overtime and weekends if necessary.

  • High school diploma or equivalent.

  • Must be able to read and write in English and Spanish.

  • General knowledge of FDA, GMP, HACCP, Sanitation, Quality and Safety programs preferred.

  • 3 years of related Sanitation Experience in a food manufacturing environment including one year in a supervisor capacity or equivalent combination of experience and training.



Apply for this position

Pembroke, NC

No Positions Available at this Time.





Apply for this position